Privacy Policy
This Privacy Policy will go into effect on January 1, 2020. After January 1, 2020, this notice may be removed from this page.
Parking Panda Corp. and its affiliates (“Parking Panda,”
“we,” “us,” or “our”) offers marketing services
(“Marketing Services”) regarding the location and potential availability of certain
parking spots (“Parking Spots”) to users of www.parkingpanda.com and
associated software application(s) (the “Site”). In so doing, we market
the Parking Spots on the Site and facilitate the reservation (“Reservations”)
of Parking Spots between users of the Site (“you,” “your”) and
owners, lessors, managers or operators of Parking Spots (“Licensors”).
Parking Panda values individual privacy and wants to give
you and other visitors and users of our Site the opportunity to understand the
kind of information that we collect about you and how you can limit the use of
personally identifiable information to those purposes for which it has been
authorized, as detailed in the following privacy policy, which may be updated
from time to time without notice (“Privacy Policy”). By using the
Marketing Services and the Site, you agree that you have read and understood
the Privacy Policy. The Privacy Policy describes:
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the information that Parking Panda collects from users;
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how that information is used by Parking Panda; and
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the rights and options available to users.
When you use the Marketing Services and/or the Site, or when
you provide Parking Panda with information for Parking Panda’s business use,
you consent to our collection, use, and disclosure of information about you as
described in this Privacy Policy. This Privacy Policy is incorporated as part
of the Parking Panda Terms and Conditions, available at https://www.parkingpanda.com/terms-of-service. The Marketing Services and Site are not intended for
use by persons under the age of 13. If you are under 13, you may not use either
the Marketing Services or the Site.
Information That We Collect
We collect information that you supply to us voluntarily
through the use of the Site, creation or modification of an account, requesting
of Marketing Services, contacting of customer support, or other similar
communications, including, but not limited to, the following information
(collectively, together with any other information Parking Panda may collect in
relation to your use of the Marketing Services or the Site
“Personal Information”):
- names, e-mail addresses, phone number(s), postal address or other similar contact information;
- vehicle information such as license plate information, make/model/year of your vehicle;
- depending on the service used, sometimes financial information, such as credit card or bank account numbers;
- information you submit when creating or using your user account, including user login and password information, images, or similar user information (“Account Information”);
- information you submit for Parking Panda’s business use;
- the location and IP address from which you access the Site;
- cookie data, network connection type, and browser type;
- location information, including, if authorized through the permission system used by your mobile operating system, the precise location of your device when the app is running;
- the name of the domain from which you access the internet;
- the type of device, browser and operating system used to access the Site;
- the date and time you access the Site, duration and stop time of such access;
- the information about any person or entity from whom you were referred;
- the pages, files, documents and links that you visit;
- the internet address of the website from which you linked to the Site;
- any other information about your visit to the Site, or your usage of the Marketing Services generally; and
- information about you received from Parking Spot operators that you interact with as a result of our Marketing Services, or from other third parties to whom you have previously provided information.
Some Personal Information may be automatically gathered
so that we can monitor the use of the Site in order to make improvements and
better serve visitors. You can help ensure that your contact information and
preferences are accurate, complete, and up to date by logging into your User Account
or contacting us as described below. For other personal information of yours that
we hold, we will provide you with access for any legal purpose, including to
request that we correct the data if it is inaccurate or delete the data if Parking
Panda is not required to retain it by law or for legitimate business purposes,
in all cases, in accordance with applicable laws. We may decline to process
requests that are frivolous/vexatious, jeopardize the privacy of others, are
extremely impractical, or for which access is not otherwise required by local
law. Access, correction, or deletion requests can be made by contacting the
Support Agent referenced in the below section titled “Contact Information.”
How Do We Use Information?
Consistent with the permission
you give us to collect Personal Information, Parking Panda may use such
information for the following purposes:
- to provide, personalize, and improve your experience with the Marketing Services and our advertising made available on or outside the Service;
- to ensure technical functionality of the Marketing Services, develop new products and services, and analyze your use of the Marketing Services, including your interaction with applications, advertising, products and services that are made available, linked to, or offered through the Marketing Service;
- to communicate with you for Marketing Service-related or research purposes including via e-mails, notifications, text messages, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via e-mails, notifications, or other messages consistent with any permissions you may have communicated to us;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, the Terms and Conditions, and any other terms that you have agreed to, including to protect the rights, property, or safety of Parking Panda, its users, or any other person, or the copyright-protected content of the Marketing Services;
- to fulfill the purpose for which you submitted the information and for other uses consistent with that purpose; and
- as otherwise stated in this Privacy Policy.
Sharing Information
In general, we do not share Personal
Information that is personally identifiable to you, except where we have your
express permission or where required by law. At times, in order for us to
provide products and services or market to customers, we may make certain
Personal Information available to strategic partners with whom we work. We may
share Personal Information with parties who provide services such as
information processing, extending credit, fulfilling customer orders,
delivering products, managing and enhancing customer data, providing customer
service, assessing interest in our products and services, and conducting
customer research or satisfaction surveys. Except as otherwise set forth in
this Privacy Policy, we only share Personal Information to provide or improve
our products, services and advertising, nor will we share your Personal
Information with third parties for their marketing purposes. We provide certain
Personal Information to Licensors in order for such Licensors to, among other
things, provide their services in connection with facilitating Reservations, confirm
your Reservation on-site, and for the Licensors’ own business uses, including
marketing to you. Licensors’ use and sharing of your Personal Information will
be subject to each Licensor’s privacy policy. Parking Panda is not responsible
for any Licensor’s use or sharing of your information. We may disclose any
collected information, including personally identifiable information, if: (1)
the disclosure is necessary or useful to our provision of services; (2) we
believe in good faith that disclosure is necessary to protect our rights,
interests, or property; (3) we are acting in good faith to protect your safety
or the safety of others, to investigate fraud, or to respond to a government
request; (4) we believe in good faith the disclosure is required by law, such
as to comply with a subpoena, search warrant, court order, or similar legal or
administrative process; and (5) a third party purchases or otherwise acquires
us or the Site, in which case your information will likely be among the assets
transferred.
SMS Messaging
Pursuant to authorization granted
by you either through your use of one of Parking Panda’s web-forms, or through
the use of the Marketing Services to make Reservations, Parking Panda may use
your mobile phone number or similar contact information to send text message(s)
via automatic dialing technology. Parking Panda only uses such phone numbers
and/or contact information to provide Marketing Services and facilitate your
use of Reservations. For example, Parking Panda may send you a text message
containing a parking pass or other information allowing you to access a Parking
Spot or garage. Additionally, Parking Panda may send you a text message
containing a link to download a copy of its software application, based upon
your request via a web form.
California Privacy Rights
Under the California Consumer Privacy Act (“CCPA”)
signed into law June 28, 2018 and entering into effect Jan. 1, 2020, California
residents have certain rights and privileges. You can exercise any of the
following rights by notifying us as described below:
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Disclosure Request. Upon request and when possible, we will disclose the
categories and specific pieces of personal information we have collected
about you. Additionally, you may also obtain the categories of information
about you that we have sold, the categories of third parties to whom the
information was sold, and the categories of personal information that we
disclosed about you for a business purpose. You may submit these requests
via email to legal@spothero.com, by calling (800) 232-6415 or by visiting https://parkingpanda.com/california-privacy-rights.
When such a request cannot be honored, we will advise you accordingly.
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Deletion.
If you should wish to cease use of our Site and have your personal data
deleted from our Site, then you may submit a request by emailing us at legal@spothero.com,
by calling (800) 232-6415, or by visiting
https://parkingpanda.com/california-privacy-rights.
Upon receipt of a verifiable request for deletion, we will confirm receipt
and will confirm once your personal data has been deleted. To exercise
this right via email, simply type the words “Personal Data Deletion” in
the subject line of your email.
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Right to Sue for Security Breaches. You also have the right to sue in the
event your nonencrypted or nonredacted personal information, is subject to
an unauthorized access and exfiltration, theft, or disclosure as a result
of our violation of the duty to implement and maintain reasonable security
procedures and practices. Prior to exercising this right, you must provide
us with 30 days’ written notice by emailing us at legal@spothero.com and
providing us with an opportunity fix this violation.
We reserve the right to ask for information verifying
your identity and residency prior to disclosing any information to you or
acting on your request. Should we ask for verification, the information
you provide to verify your identity and residency will be used only for that
purpose, and all copies of this information in our possession will be destroyed
when the process is complete. We strive to respond to your request within 45
days of receiving a verifiable consumer request however, we reserve the right
to respond within 90 days when reasonably necessary.
Except as provided herein, we will not disclose or share
your Personal Information with third parties for the purposes of third-party
marketing to you without your prior consent.
Under California’s “Shine the Light” law, California
residents who provide personal information in obtaining products or services
for personal, family, or household use are entitled to request and obtain from
us once a calendar year information about the customer information we shared,
if any, with other businesses for their own direct marketing uses. If
applicable, this information would include the categories of customer
information and the names and addresses of those businesses with which we
shared customer information for the immediately prior calendar year (e.g.,
requests made in 2019 will receive information regarding 2018 sharing
activities). To obtain this information in connection with information
collected through the Service, please send an email message to
legal@spothero.com with “Request for California Privacy Information” in the
subject line and in the body of your message. We will provide the requested
information to you at your e-mail address in response. Parking Panda does not
track its customers over time and across third party websites to provide
targeted advertising.
Law & Order
We may disclose any of your
information (including Personal Information) to third parties if we determine
that such disclosure is reasonably necessary to (a) comply with the law; (b)
protect any person from death or serious bodily injury; (c) prevent fraud or
abuse of Parking Panda or our users; or (d) protect our property rights.
Cookies and Web Beacons
We may also collect cookies,
which are small pieces of information sent to your browser by a website that
you visit. Cookies may be used in the administration of the Site in order to
keep track of movement of an individual user within pages on our Site, and may
help to detect or resolve Site problems or assist with customer support issues.
We may use cookies to compile and provide aggregate statistics about the Site’s
visitors, traffic patterns, and related information to third parties, but such
information will not identify you personally. Cookies may help us adjust the
content of the Site and provide better service to visitors. You may set your
browser to refuse cookies from any website that you visit. If you refuse
cookies, you may still gain access to most of the Site, but you may not be able
to conduct certain types of transactions. The Site may contain electronic
images known as web beacons (sometimes called single-pixel gifs) that may be
used to assist in delivering cookies on the Site and allow us to count users
who have visited the Site. We may include web beacons in promotional e-mail
messages or our newsletters. We may also use third-party analytics providers
such as Google Analytics and Marin Software on the Site. Google Analytics uses
cookies and similar technologies to collect and analyze information about use
of our services and to report on activities and trends. Google Analytics may
also collect information regarding the use of other websites, apps and online
resources. You can learn about Google’s practices by visiting
http://www.google.com/policies/privacy/partners/, and opt out by downloading
the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
We may also utilize the services of Marin Software and the tool Marin Tracker
which allows us to track our conversion metrics. To opt out, please visit:
http://www.marinsoftware.com/privacy/marin-tracker-opt-out.
Receiving E-mail
We may, from time to time, send
you e-mail about your User Account, orders or pricing changes. We may also send
you e-mail with general information or special offers about products and
services that may be of interest to you. In most cases, we will give you an
opportunity to accept or decline the receipt of promotional e-mail.
If you do not wish to receive
promotional emails from us, please let us know by using the opt-out response
device that can be found at the bottom of such emails we deliver or by emailing
us at legal@spothero.com. To help us process your request, please include
sufficient information for us to identify you in our records (your email
address will suffice). Please allow a reasonable time for us to process your
request.
Please note that, although you
can opt not to receive promotional messages, we reserve the right to send you
informational email messages about any administrative notices regarding the
Site, as permitted under the CAN-SPAM Act (15 U.S.C. §7701 et seq.).
Linked Sites and Third Party Use of Information
Other websites that you visit,
including any such sites linked from or to our Site (such as websites of
Licensors), may have separate privacy policies or no policy at all. Other
websites may use personal information differently than our policy permits so we
strongly encourage you to review the privacy policies of any site before you
provide your personal information on the internet or explore such third-party
sites. You agree that we are not responsible for unauthorized third-party use
of your information.
Data Integrity and Security
We utilize information technology
security to keep the information that you provide to us via our Site secure. We
also attempt to have privacy protection controls in place with our vendors in
order to ensure that your Personal Information is protected from unauthorized
access or disclosure. Only authorized employees are permitted to access your
personally identifiable information or that of other visitors touring the Site.
Notwithstanding, as effective as our reasonable security measures may be, no
security system is impenetrable. We cannot guarantee the security of our
database and cannot guarantee that information supplied to us will not be
intercepted while being transmitted over the internet.
International Users
Parking Panda is based in the
United States of America (“U.S.”), and, regardless of where you use our
Site from or otherwise provide information to us, the information may be
transferred to and maintained on servers located in the U.S. Please note that
any information we obtain about you will be stored in accordance with U.S.
privacy laws, regulations and standards, which may not be equivalent to the
laws in your country of origin or residence. By using the Site or by providing
us with your information, you consent to this collection, transfer, storage,
and processing of information to and in the U.S.
Information Access
You may correct your account
information at any time by logging into your User Account. If you wish to
delete your account, please log into your User Account, and then follow the
provided directions or contact support@parkingpanda.com. Please note that in
some cases we may retain certain information about you as required by law, or
for legitimate business purposes to the extent permitted by law. For instance,
if you have a standing credit or debit on your account, or if we believe you
have committed fraud or violated the Terms and Conditions, we may seek to
resolve the issue before deleting your information. Parking Panda will comply
with an individual’s requests regarding access, correction, and/or deletion of
Personal Information it stores in accordance with applicable law.
If you are a resident of certain
jurisdictions, you may also have the right to opt out of any current or future
sale of your Personal Information. To exercise this right in accordance with
applicable law, please contact us at the following email address:
legal@spothero.com and write “Opt Out of the Sale of Personal Information” for
the subject of your message or if you are a California resident, you may also submit
an opt-out request by visiting https://parkingpanda.com/california-privacy-rights.
We reserve the right to ask for information
verifying your identity and residency prior to disclosing any information to
you or acting on your request. Should we ask for verification, the information
you provide to verify your identity and residency will be used only for that
purpose, and all copies of this information in our possession will be destroyed
when the process is complete.
Contact Information
If you have questions about this
policy or wish to contact us regarding our privacy practices, we can be reached
via any of the following:
Parking Panda Corp.
c/o SpotHero, Inc.
125 S. Clark St., Suite 1300
Chicago, Illinois 60603
Phone:
(800) 232-6415
Support Agent:
support@parkingpanda.com
Privacy Contact:
legal@spothero.com
Thank you for reading our Privacy Policy. We hope you enjoy Parking Panda!