Customer Support / FAQs - Parking Panda

Customer Support

Frequently Asked Questions

  • Are there in/out privileges? Parking Panda reservations DO NOT include in and out privileges. However, if the redemption instructions for your space indicate that the space is in an open lot that is monitored by a towing company, or it is a privately owned space, you may be able to go in and out during your reservation.
  • Can I change the vehicle description on a reservation? Yes! Simply log in to your account at ParkingPanda.com and click "My Reservations". Then just click "Change Vehicle" under the "View Reservation" button and update the vehicle description. When you click "View Reservation" the new vehicle description will be added to the reservation. Or give us a call at 1-800-232-6415 or shoot us an email to support@parkingpanda.com and we will update the reservation to reflect the change in vehicle description.
  • Can I create a time limit for my space, so that the person parking can only be there during a specific time, for example 9am-5pm Monday through Friday? Absolutely! We want to make Parking Panda work for you, so when you're listing your space, just include your limitations in the description field for your spot, and we'll make sure that anyone renting your spot plays by the rules.
  • Can I reserve a handicap parking space? Parking Panda has many locations that are handicap accessible. However, while these locations are handicap accessible, we can not reserve individual handicap spaces to be held for our customers. The reserved handicap spaces are allocated on a first come first serve basis between Parking Panda and drive up customers.
  • Can I stop renting my space at any time? Of course, it's your space. The only thing we ask is that if your space is currently rented, you let the current daily or monthly rental end, allowing the driver to get what they paid for.
  • Do I have to meet the person who rents my spot? No, Parking Panda handles all of the transactions, so you do not need to be there when the spot is rented. All you have to do is make sure your spot is vacant for the allotted time.
  • Do I set the price for my parking space? Yes, we want you to be happy with the amount of money you earn for renting your space, so you pick the price.
  • Do you have an iPhone or Droid app? Yes! Both apps are available for download from the links on the bottom right of the www.parkingpanda.com homepage.
  • Does Parking Panda own the lots and garages? Parking Panda does not own the lots/garages listed on our site. We partner with the locations in order to offer online and mobile reservations. While some locations may have Parking Panda signage, most do not.
  • How do I book parking? Simply type the address where you are heading and the date (or dates) you need parking into the search bar to find available parking around that location. Parking Panda allows you to either reserve parking ahead of time, or book parking in realtime through our iPhone and Android apps.
  • How do I cancel a reservation? Cancellation Policy: Your reserved parking is refundable up to 24 hours prior to the start of your reservation. Just give our support team a call at 1-800-232-6415 or email support@parkingpanda.com to cancel a reservation.
  • How do I get a receipt? Receipts are available for all reservations in your personal account on Parking Panda’s website. To access receipts, begin by logging in to your account at www.parkingpanda.com using your email address and password. Then, move the mouse to the tab at the top right of the page displaying your name. When the drop-down menu appears, click the “My Reservations” label. Click the link for past or upcoming reservations. When the reservations appear, click the button on the right labeled “View” in the column titled “Receipt”.
  • How do I know how much my spot is worth? Check out what other parking spaces in your neighborhood are going for by searching for spots in your location. You can also contact us directly, and we're happy to help you set a fair price for your spot. When in doubt, we find that a good rule of thumb is to aim a little low when first listing your spot. You can always raise the price later if your spot is being booked regularly, and it's better to earn some money now than no money if you have your spot listed too high!
  • How do I know if overnight parking is available? The easiest way to check if overnight parking is allowed is to set the dates to reflect a two day reservation. Once you search a two day reservation, only locations that allow overnight parking will be displayed. If the website allows you to make a multi-day reservation, you know overnight parking is allowed at that location.
  • How do I know the hours I can park? The hours of operation are listed directly under the picture when you select a location. Simply click the “Hours of Operation” tab under the picture, in between the “Details” tab and the “How to Redeem” tab. If there is no “Hours of Operation” tab, then the location is open 24/7. You must arrive and leave the location during the posted hours of operation. If you do not arrive and leave during the hours of operation, there will not be an attendant to accept your reservation, and you will have to pay for parking on site.
  • How do I pay? After selecting your spot, enter your credit/debit card information and checkout. It's that simple. In order to guarantee your reserved space, you must pay in advance.
  • How do I redeem my Parking Panda confirmation? Most Parking Panda locations accept printed confirmations and confirmations displayed on your smartphone. However, redemption instructions do vary from location to location, so be sure to check the “How to Redeem” tab under the picture of a selected location to make sure you understand how confirmations are accepted at that location.
  • If I am going to be there for less than 48 hours, why do I have to make a 3 day reservation? Parking Panda reservations currently run on a daily basis, not hourly. So even if you are going to be in the space for less than 48 hours, if those 48 hours fall on 3 different days, you must make a 3 day reservation. Basically, you need a reservation for each day of the week your vehicle will be in the space.
  • If I book a spot at a parking garage, how do I enter and leave the garage? Be sure to check the description for the specific garage or lot you are parking in, but at the vast majority of our parking lots and garages, you will simply take a ticket as you normally would to enter the garage. On your way out of the garage, you will just hand the ticket to the attendant and show them your Parking Panda confirmation code (whether you printed out the PDF that accompanied your confirmation email or have it ready to show to them on your phone).
  • Is monthly parking available? Yes, Parking Panda has monthly parking. To find monthly parking, simply enter the address you want to find parking around and the date you want to start parking and click the “Search” button. When the results appear, click the blue link directly under the address bar labeled “Looking for monthly parking? Click Here”. This will display all available monthly parking in the area along with price and distance from desired location.
  • Is there a fee for listing my spot? No, Parking Panda doesn't have a listing fee. Instead, Parking Panda will handle the transaction and take 20 percent commission, allowing no charge to customers whose spot doesn't get rented.
  • What does it mean when I get an error code? Error codes are notifications that something has been flagged in our system. Write down the error code you received (i.e. Error Code: Do Not Honor) and contact customer support at 1-800-232-6415 or support@parkingpanda.com and we will be happy to resolve the issue for you.
  • What if I am getting a rental car, or don’t know the vehicle description yet? Even if you are unsure of the description of the vehicle you will be taking, you can still make a reservation. Just enter, “Rental" or "TBD” as the vehicle description to make the reservation. Then, just let us know as soon as you pick up the car and we will update the vehicle description so you will be all set to park. Just give us a call at 1-800-232-6415 or shoot us an email to support@parkingpanda.com and we will update the reservation to reflect the change in vehicle description.
  • What if I don't have a photo of my spot? A photo is not required to create a listing, but photos do help aid renters in finding and identifying your spot. Don't have time to take the photo yourself? Not to worry, just contact us, and we'll be happy to send someone by to take a picture of your spot for you, free of charge!
  • What if I never set a password? What if I have made a reservation before but don’t know my password? Whenever a reservation is made, an account is created with that email address. To access that account, just enter your email address on the login page and click “Reset My Password”. This will send an automated email with a temporary password that will allow you to log in to the site and reset your password to whatever you choose.
  • When and how will I get paid? We'll mail you a check the first week of every month your space is rented. Soon, we'll let you receive deposits directly in your bank account.
  • Who's renting my spot? Parking Panda users are daily commuters, concert-goers, art aficionados, foodies, shoppers, and sports fans. Everyone needs parking. We have stringent standards to verify that every user of our site is a real live person (or panda) with up-to-date contact info on file so that we can ensure every transaction goes smoothly.
  • Whose spot am I renting? Anyone with a parking spot to spare can create a listing. We allow people to list anything from a driveway or other space at their house to private lots. We also partner with commercial operators to offer parking at existing parking lots and garages to ensure that we are your one-stop-shop whenever you need parking.
  • Why isn’t my space showing up when I list it on the site? In order to ensure the quality of our coverage and customer service, private spaces can only be made available for reservations in cities where we are already live. So if you list your space in a city where we are not currently live, it will not show up on the site. However, we will keep the listing in the system and notify you when we go live in your area and your space becomes available for reservations.